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Latest Discussions and Reviews About Xfinity Stores in USA
Reactivating E Sim
My screen broke on my phone and I had to send it to Motorola for repair. I just got it back and it says I don't have an E Sim. I called and the mobile support provided no help. They directed me to the Xfinity store. I went and they said the sim went bad and I need to download a new one but it will take 24 hrs. They told me to call the same mobile support line again to ask it to be pushed through. ...
Author: u/jadeybaybee 1 points 6 comments
View Discussion on RedditXfinity Assistant
Is there a reason Xfinity Assistant is so useless? I was attempting to replace a gateway today and the assistant just showed it typing and would only respond if I closed the window, and re-opened. And if there is a way to do this with the assistant, I couldn’t get it to respond! I guess I’ll spend an hour of my afternoon calling them since I live far from a store. Just the worst company in ex...
Author: u/Rampant_Confusion 2 points 4 comments
View Discussion on RedditHow to return an Xfinity wifi extender
Hi, I purchased a wifi extender online from Xfinity in January. Unfortunately, I couldn't get it to activate no matter what I did. So I bought a different one and wanted to return the one I bought from Xfinity. I go to the website, fill out the form (https://www.xfinity.com/wifi-extenders-return-form?referrer=xa), and get a message that I'll receive an email with instructions on how to return it...
Author: u/PalpitationNo533 1 points 6 comments
View Discussion on RedditCan't get real help
My internet stopped working for no apparent reason. I tried the Xfinity assistant in the app. It really couldn't help me once it figured out I owned my own modem instead of renting. I tried calling. The automated agent told me I needed to reboot my modem and wait 10 minutes (which I had already done multiple times). It texted me after a bit and asked if that resolved my issue, it had not so I re...
Author: u/parkerland2334 2 points 2 comments
View Discussion on RedditAnother Xfinity Mobile Scam
Traded in my wife's iPhone 14 Pro in October during the "iPhone 17 Pro $0.00/mo for 24 months" promotion. I upgraded her line to the Premium Unlimited for $10 more a month as required for the promotion and also have high speed internet as required. I was told by an Xfinity store sales person that there would be a monthly charge then a credit on my bill but it never showed up. Went back t...
Author: u/wolkstyx 3 points 2 comments
View Discussion on RedditDoorbell install issues
Bought the Xfinity doorbell last week at an Xfinity store. Got it hooked up fine, get to the part where the white light is blinking as it should and it will not connect to my phone. Recheck wiring, use voltage meter to ensure I’m pulling a bit over 20 volts, try again no go. Phone tech support advises to go back to store and get a replacement. Did that, hooked up the new one, same problem. ...
Author: u/____-_________- 1 points 6 comments
View Discussion on RedditI keep being charged full price for my "Free" Mobile Line
I signed up for Xfinity back in August of 2025. I had signed up for internet and received the promotion for a free mobile line. Since then, I have been charged the full \~$40 a month for this phone line. The first time I called to rectify this, I was able to get a credit back for the line that I had paid for 2 months. I was told that it should no longer be charged to my account (other than taxes/f...
Author: u/trexpowers 2 points 4 comments
View Discussion on RedditHow I’m archiving my favorite movies from now on. Hbu?
So I don’t post on here, but I’m always in the threads trying to pick up on new ways to store the things I love. I just wanted to share some recent things that I’ve spent the last few months trying to solve for me and my family. Movies and shows that disappear from streaming platforms constantly. Movies rotates, titles vanish at the end of the month, and there’s no real ownership. I realiz...
Author: u/BeneficialFeed9221 1 points 0 comments
View Discussion on RedditAbsolute worst of all time
the worst serivce of all time and its not even close....was sent a "free" ipad when I got a new phone line. The ipad came in the mail. I didnt want it...went to xfinity store to return it. I waited for 3 hours and was treated like garbage until at close they provided me a prepaid shipping label and told me to go take it to fed ex to return. This was last year (July 2025). Checked my ...
Author: u/p4easy7 16 points 13 comments
View Discussion on RedditRefund approved but not being issued to debit card or via check because no longer active service
I had Xfinity internet and on February 20th, I went to an official store, turned in my modem/gateway router and cancelled in person. On that day, I paid my $83 balance and was told I’d have a refund of $41.49 issued back to my debit card. That refund was confirmed to me by 2 different live agents via chat later that week as being issued back to my debit card. I then got a notice in the mail ad...
Author: u/latinx 1 points 4 comments
View Discussion on RedditQuestion: Does my area have mid-split? (Houston, TX area)
So I noticed that in a part of West Houston, it can get plans such as 2GB down but where I'm at, I'm only getting 1200/45. I'm not complaining, but am curious what my local node can support. I also have old XG1 boxes and don't need most except one, even though my acct has the rate code for All IP, which I don't mind. To explain how I have them, I went to a Xfinity store and pretended to need a ...
Author: u/ramsaso 1 points 7 comments
View Discussion on RedditThere has to be a better way than cancelling and re activating.
Hi there, I am an existing Xfinity Internet and Xfinity Mobile customer in the Portland metro area. I’m interested in moving my current service to the **1Gbps / $60 per month plan with the 5-year price guarantee** that is currently available in my market. I’ve spoken with local store representatives and phone support, but haven't been able to find a path to this specific promotion without ...
Author: u/PedroPartlyCloudy 6 points 26 comments
View Discussion on RedditNew Internet Essentials account at address with existing regular account roommate, and California Lifeline Home Broadband Pilot eligibility for Internet Essentials Basic
I rent a room in a house where there is an existing tenant, separate from me, who already has a Comcast account at the address. He has a higher income than me and an expensive internet plan that I can't afford to split with him, so I want to sign up for my own account at a rate that I can afford. I tried applying for Internet Essentials online, by going to the Xfinity store, and by calling. ...
Author: u/microvoltage 1 points 7 comments
View Discussion on RedditXfinity Mobile Difficulties
So long while ago, I tried to sign up with Xfinity and cover internet/phone costs with Roommate 1. Great deal for 2 phone lines and decent internet for the area. BUT I couldn't do anything with my account? Turns out my last name is flagged as an inappropriate term.. Cool, so had to do a whole process to refund my account and put it on Roommate 1's name instead because the account was terminated un...
Author: u/StressedCheeseGrater 1 points 2 comments
View Discussion on RedditWorst app ever
Xfinity by far has the worst app ever.i go to look at my account details and this what shows up on the app.
Author: u/Lopsided-Ebb-2676 8 points 5 comments
View Discussion on RedditHow I’m archiving my favorite movies from now on. Hbu?
So I don’t post on here, but I’m always in the threads trying to pick up on new ways to store the things I love. I just wanted to share some recent things that I’ve spent the last few months trying to solve for me and my family. Movies and shows that disappear from streaming platforms constantly. Movies rotates, titles vanish at the end of the month, and there’s no real ownership. I realiz...
Author: u/BeneficialFeed9221 2 points 2 comments
View Discussion on Redditnetwork issue: specific apps/services work on mobile data but fail on home Wi-Fi (even after changing routers)
I’ve been trying to debug a strange network problem for a few days, and now I’ve discovered that several of my neighbors (also on Xfinity) have the exact same symptoms. Hoping someone here can shed some light. **The symptoms (on home Xfinity Wi-Fi):** * Certain apps (mostly from a specific non-US region) load basic content—like video feeds—perfectly fine. * However, when I try to use **...
Author: u/rickyan 1 points 1 comments
View Discussion on RedditPS Store Purchases Still Available?
Basically I got the nostalgia bug and brought my PSP back out. Wanted to add a few games purchased on my account, but currently I don’t have a means to connect my PSP to WiFi (can‘t hotspot because iPhone and Xfinity router security is too much). Was going to get new access point that has lower security, but want to confirm you can still access previous purchases through the PSP before I spend...
Author: u/Viper224 6 points 11 comments
View Discussion on RedditThis is a post to commemorate the third month in a row I've needed to contact comcast to remove Peacock Premium from my bill.
I don't have an account. I'm not using this. I didn't ask for it. Yet every month, 16.99 reappears on my bill and I need to contact them to ask them to remove it: https://preview.redd.it/qxcwv7ifyvmg1.png?width=549&format=png&auto=webp&s=f8765cf32d9ab02f927600018c97b4b3ef14f0ce
Author: u/Veriosity 5 points 8 comments
View Discussion on RedditWhat to do with new Modem and Xfinity Entertainment Box we did not order
Our address but name is someone unknown to us. Tried Facebook to see if i could find the person, but no luck. Should I donate to thrift store or take to the electronic recycling?
Author: u/KaleidoscopePublic97 2 points 13 comments
View Discussion on RedditFind Xfinity Stores in 200+ USA Cities
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