Xfinity Near Me

Why is xfinity login and billpay constantly broken?

I tried to log in to pay my bill over the weekend. Login failed, displayed some indecipherable backend error message in the browser. Trying again today. This time it fails on the confirmation code step. I never asked to enable 2factor and don't want it, don't worry I'm not dumb enough to store my card in your system. Yet I am locked out because you failed at implementation in 3 different ways. h...

Modem activation issues - 5+ hours

Had an Xfinity account. Had the old account. Cancelled it yesterday (1/5) and returned the equipment the same day. Received the new equipment via UPS the same day (1/5). After cancelling the old account and returning the old equipment to the local Xfinity store, came home and tried to connect the new modem. It proved to be impossible. Spent 3 hours first trying to start and restart on my own, the...

Sent Extra Starter Package by Mistake

Anyone experience this before? I opened a new account and received a new router the other day at the XFinity store, but was mailed a new router by mistake. I tried calling XFinity's customer service line the day the order was made for the new router to cancel it and was told it was canceled. However, the tracking states it is still being delivered tomorrow. As far as I can tell, the second router ...

Repeatedly lied to by employees, refuse to upgrade my phone.

I currently have an IPhone 14 ProMax fully paid off. Want to upgrade to a 17 ProMax. Went in to local Xfinity store. 1st visit, told I need to upgrade my line and I would be allowed to upgrade my phone and get $1100 for my trade in. Agreed to that and now paying more for service, didn’t let me upgrade. 2nd visit. Told I need to pay $250 towards other devices, and I would be allowed to upgrade...

Seeking confirmation of equipment return & new plan

I changed my plan online on 12/31/25 and moved to the 2Gig Internet plan and the TV plus package. I received a new gateway for the Intenet upgrade. The new gateway was setup and activated without issues and I'm getting the expected speed. I returned the old gateway to a Xfinity store location on 1/3/26, equipment was taken by the store employee and a receipt was issued. Later I noticed that th...

Lost pannier Lincoln Park > Logan Square

Long shot. I somehow dropped my black Ortlieb on my way home from work. I immediately rode all the way back and was unable to find it. I rode north on Lincoln to Belmont, west to California, south to Armitage, and west to the boulevard. Mostly snotty winter gear and a few tools, but it will me missed!

Help Removing Install Fee

Hi Xfinity, I setup a new internet account this past Saturday 1/3, picked up the Xfinity modem/router at my nearby Xfinity store but was unable to activate it that evening on an existing line with tech support. They couldn’t reach the modem. An Xfinity rep noted on my account Saturday evening that I wouldn’t be charged a $100 tech install fee and they would send a tech on Sunday 1/4 to furt...

Trying this again since I still havent gotten ANYWHERE! Address permanently blocked because of an old tenants bill?! From what I understand from xfinity was from over 4 years ago. Help?!

I am so irritated. For a year and a half ive been trying to obtain service's here at this address that I moved into last year. Ive been told there is a block from 4 years ago past due bill from prior tenants! I submitted my lease through email, ive went to the store to show my lease and license and still got the run around! Im a disabled veteran! I cant keep running around! I have been with fios a...

Can Comcast provide a simple cable modem that is NOT also a wifi access point?

I used to have an Arris TM722G cable modem that Comcast provided, which I used with my own OpenWRT wifi router. I recently let Comcast swap it out for a XB6 gateway, but have found that putting it into bridge mode does not actually disable wifi. So wondering if Comcast currently can provide a modem-only device, and if so what specific model(s) can I ask for at the local Xfinity store? The employee...

I went to 100 concerts in 2025

I’ve been averaging about 60-70 shows a year lately and for some reason this year I wanted to see if I could hit triple digits in a year. And with that, I also decided to track some data out of curiosity and share some thoughts with it. To clarify, this purely covers concerts, no festivals or anything longer/larger than a typical concert (such as Fremont Fridays), or any sort of casual live musi...

Xfinity canceled my confirmed 2 Gig 5-year price lock order after I contacted chat to change delivery method

Hey everyone, I’m trying to figure out if this is normal Xfinity behavior or something more concerning. Yesterday, I placed an **online self-service order** for **Xfinity Internet 2 Gig** with a **5-year price guarantee** (holiday promo that had been live for a while). The price breakdown shown at checkout was: * $140 base * –$60 five-year price guarantee * –$10 autopay → about **$70...

Fitchburg Legislative Meetings this week on FATV

how to check inventory?

So pretty much, I’ve tried calling all 4 xfinity retailers in my area, but it doesn’t actually call their store. It just connects me to customer service and I can’t actually ask anyone about what they have in stock. Obviously I could just drive there, but it’s more gas-saving to just check their inventory first, right? Is there any way to contact my retailers directly to see what they have...

Xfinity WiFi secure profile not getting installed

I am trying to connect two of my devices with the secure Xfinity Mobile hotspots, but fail. I am an Xfinity Internet customer. I am also an Xfinity Mobile customer. I have three Android devices 1. Google Pixel 7 (running Android 16, December 5 security update) originally purchased from Xfinity, has always been used w/ Xfinity Mobile and still is. 2. Google Pixel 6a (running Android 16, December ...

Help with Mobile

I know there are limited things that can be done to help with Mobile things but I really need help. My wife and I have been working with/waiting in the mobile stores for about 8 hours total and we are really out of patience at this point. It started with my wife purchasing a new phone and the tech porting my number to that phone instead of her number from T-Mobile. Once we figured that out, they...

Arris S34 Phasing Out?

I was going to get an Arris S34 Modem but found it to be a lot harder to find at stores compared to the S33. Is this an indication of it not being fully supported anymore by ISP (Xfinity)? I want the higher upload speed but might just get the S33 because I can just walk in and grab it. Wasn't sure if anyone knew about it or not, thank you

Arris S34 Phasing Out?

I was going to get an Arris S34 Modem but found it to be a lot harder to find at stores compared to the S33. Is this an indication of it not being fully supported anymore by ISP (Xfinity)? I want the higher upload speed but might just get the S33 because I can just walk in and grab it. Wasn't sure if anyone knew about it or not, thank you

Can not activate my included peacock premium via xfinity

When i go here: [https://customer.xfinity.com/activate-peacock](https://customer.xfinity.com/activate-peacock) it says i'm ALREADY activeand takes me to peacock where i'm signed in and there is no active plan and im asked to pay 10.99 per month to watch anything. https://preview.redd.it/4zlc6dsvtdbg1.png?width=914&format=png&auto=webp&s=442354f35869c35030f1679ffbb1da1d7...

Deco Mesh - Replacing Xfinity cable modem, do I need to reboot Deco or just plug in the new modem?

I have a Deco mesh system set up pretty stable for the past year (BE68 with 5 nodes). I'll be replacing my Xfinity XB8 modem (which has WiFi off) with the newer Xfinity XB10 (will also keep WiFi off). Once I bring home the new one from the Xfinity store, plug it into my cable and set it up...do I need to do anything with the Deco mesh system as well? Or just simply leave it all as-is (don't e...

How to Return Modems No Longer Shown on Account?

I have two modems that were sent to me as "upgrades" and I am not sure why I received two but each time I was instructed to activate the modem when I received it and so I did. My account was closed and I opened a new account for the modem which I now have activated. I am not able to take the modems to a UPS store or Xfinity store. How can I go about getting the proper return labels for t...